Automated technology is revolutionising the service industry, and hotels are the latest sector to incorporate self-service facilities in order to improve customer experience and efficiency. There are several ways which hotels can incorporate the use of automated processes. The most obvious way is the introduction of self-service kiosks which enable customers to check in and […]
Although online shopping has become increasingly prominent over the past few years, physical stores have remained popular due to the human interaction which customers receive, as well as the capacity for consumers to physically touch and try goods and products in store. While footfall for shops remains high, transaction rate is often low as consumers […]
EPOS systems which encourage customers to purchase through self-service payment kiosks can often benefit from enrolling a loyalty scheme. Not only does it encourage customers to make repeat purchases through incentives and rewards, it enables the ability to capture data and track customer purchase behaviours. There are both benefits and cons to having a customer […]
Since the development of the first interactive kiosk in 1977, the kiosk technology has come a long way and made many technological and software advancements. It is this evolution that has seen the rise of self-service kiosks, and more recently the rise of tablet kiosks. Tablet kiosks are simply tablets which have had kiosk software […]
One of the main concerns which self-service kiosks are often met with is the reduction of face to face customer interaction. A lack of face to face communication can often lead to customer frustration, particularly when their requests do not fall within those which can be quantified or fit within a certain box. It is […]
The UK has slowly been moving towards a cashless society. According to the British Retail Consortium, cash spending in retail has dropped 14% in the past five years – a sign that Brits are turning towards innovative payment methods such as contactless cards, prepaid tickets and mobile apps to pay, not to mention credit and […]
Here at Cammax, we are passionate about what we do. Touchscreen kiosks may not seem exciting to some but we know that they help to smooth out transactions in industries all across the UK, from retail to healthcare. They help to reduce queues, free up staff and reduce human error in transactions. That’s why we’re […]
Self service is not a new phenomenon; however it is on a steep incline and more businesses’ are adopting some level of self-service in their business structure. While there are undoubtedly people who are wary of advancing technological solutions replacing face to face customer-business interaction, there is no denying that it is now a huge […]